FAQs

All current promotions are displayed on our portal or can be downloaded from our website. Please load your shopping cart with the required quantity of items to trigger a discount and these will be applied by our expert team of sales executives once you have confirmed and submitted your order through the portal.

Our expert buyers are busy ensuring that we have sufficient stock available but sometimes we do run out due to circumstances out of our control. Although we endeavor to ensure our physical stock levels match that recorded on the system, we cannot always guarantee 100% it’s accuracy. If we discover that an item your have selected cannot be fulfilled one of our sales executives will contact you to discuss what options are available to fulfill your order. You can also add a comment underneath the product in the shopping cart to inform us of an alternative to supply if we find that the product is not available. You will not be charged for any items that cannot be delivered and your order will be amended before it is despatched.

Yes. You can email or call one of our sales executives to make amendments before your delivery date but unfortunately you cannot do this through the online portal once you have confirmed the order online.

There is no change to the way that you currently settle your account, so please continue to pay by that method.

Yes. Once you have confirmed your order during check-out an email confirmation will be sent to your default customer contact email address. If you can’t find your email, please double check your junk/trash folder. Add us to your safe senders list – we promise we’ll never spam you!

Yes. You can access account features such as managing addresses, managing orders, and changing the password by opening the My Account menu. Simply click the username at the top right of the screen to open the My Account dropdown menu and select All Orders.

There is no change to the way that you currently receive goods that you order from us. The deadlines for placing orders remain the same but the new system allows you to place an order that fits in with your busy schedules.

If your order is normally delivered by courier, you will continue to receive your goods under your current arrangements agreed with us. Also read the ‘Can I add delivery instructions?’ question below.

Yes. In the ‘Step 2: Delivery Details’ section within the checkout process you can change the delivery address details as a one-off for this order. Also read the ‘Can I add delivery instructions?’ question below.

Yes. There is a Notes section where you can add any additional information about your order within the ‘Step 5: Confirm Order’ section during the checkout process.

Yes. Please select the Collection option within 'Step3: Shipping Method' during the checkout process.

Yes. There are no changes to current company policy covering the return of goods.